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| 24/7 support that gets personal |
Our Promise To Our Customers
We promise to treat you with respect, courtesy, patience, and friendliness - things that may often have been missing from online customer support experiences you have had in the past. We will at all times be honest and truthful with you. We will always help you as quickly as possible, and will keep you informed of the status of your requests, should we be unable to immediately fulfill them. |
At WebHelps, our greatest assets are the loyal customers we serve every day. We have found that a small team approach allows us to deliver the level of personal service our customers deserve. Upon signup, you will be assigned to the Extreme Support™ Team most experienced in working with the Plan, Package and/or Tools you will be using. Over time, your Support Team will get to know you and your site. |
Exceptional service starts with exceptional people.
Our customers will always work with experienced, knowledgeable individuals. A key element of WebHelps Extreme Support™ is an unconditional commitment to serving our customers. Our Extreme Support™ Teams have more than just great technical skills - they have a strong desire to help customers. Customers can expect respect, courtesy, patience, and friendliness from their Team. |
At most companies, customer service is a job relegated to the least experienced, lowest paid staff members - customer service is an expense which they are constantly trying to lower. At WebHelps, we take a totally opposite approach. Our most experienced, most highly paid people are on the Support Teams.
Service Credits
Because customers occasionally require assistance outside the scope of their Support Plan, Service Credits may be purchased to cover the cost of the extra support you need on a case-by-case basis.
Multiple Levels of Support to Meet Your Needs
We offer four (4) levels of support, so customers can select a Support Plan that best meets their needs. Support Plan summaries are shown below: |
| |
Multiple Tickets |
Live Help |
HTML Help |
Advanced Help* |
Direct Email |
Direct Phone |
Minimum Term |
Subscription Fee |
| Standard |
no |
no |
no |
n/a |
no |
no |
n/a |
free |
| Extreme |
yes |
yes |
no |
no |
no |
no |
n/a |
free |
| ExtremePlus |
yes |
yes |
yes |
no |
yes |
no |
none |
$8.95/month |
| ExtremeTotal |
yes |
yes |
yes |
yes |
yes |
yes |
3 mo's |
$18.95/month |
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Customers with ExtremePlus or ExtremeTotal Support will be provided with a special email address which they may use to email their Support Team directly. Customers may correspond with Support Team members via email, rather than, or in addition to, using the Customer Support Ticketing System.
Direct Phone Support
Customers with ExtremeTotal Support will be provided with a special telephone number and access code which they may use to phone their Support Team during the hours of 9:00am - 4:00pm CST M-F (excluding holidays).
How to Upgrade Your Support Plan
To
upgrade from Standard to Extreme Support, you must
upgrade to a paid account. To do so, login to your
FREEbie Account Manager, click the [upgrade] link,
complete the signup forms, and pay the required
subscription fee. To upgrade from Extreme Support to
either ExtremePlus or ExtremeTotal Support, login to
your Support Center, click the Support Plan upgrade
link, complete the form, and pay the required initial
monthly
fee. |
| * Advanced Help includes help with installing scripts, creating mail-to-email forms, adding affiliate code, sizing images, and similar basic web development tasks. It does not include assistance with writing or troubleshooting programs, help with particular programming languages, coding or programming training, nor help with using site-building editors or WYSIWYGs not included in our Plans or Packages. |
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