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 CUSTOMER TESTIMONIALS
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| We could not say it any better ourselves! |
Dear Customers,
Please accept our sincere gratitude for these testimonials and your business. We are proud to be able to serve such a wonderful group of loyal customers. |
When we were given the assignment of taking over a 12 year old email discussion list on ToolBook, we knew we had a big job ahead of us. Luckily we found WhatHelps? to help us out.
While we received excellent technical assistance at reasonable hourly rates, the most impressive part about WhatHelps? is the human touch.
The people at WhatHelps? really care. They are friendly and personable. They not only help with our problems in a quick and professional way, but they also make us feel like we're part of the family.
| It's amazing how all these people stand by us. We know we can trust them, in a few words we can rely on them. We thank you all, especially Roy and Chris for their help, their kindness and their sensitivity to our requirements.
| Recently we hired Whathelps? to redesign our web site, iowabank.net. We wanted the site to be user friendly, full of information about our bank and above all, easy to make changes to keep our site updated. I am happy to say Whathelps? exceeded our expectations and we are very happy with our new site. I would highly recommend their web design services to anyone.
Eric Newton, President, Iowa Bank
| The Bellevue Chamber of Commerce has been a member of WhatHelps? for some time now and I must say they are very helpful. When I was first put in charge of our web site, I was not very literate when it came to managing a web site (and I'm sure I still have plenty to learn). But every time (and believe me there have been many) I have needed assistance, WhatHelps? has been more than happy to help. In no time at all, I'm back on track and ready to move on. They are very good at what they do and they are always willing to help, no matter how easy or difficult my troubles are.
| The Knowledge Base tool is very clever and easy to use.
| I would like to express my thanks to your Chris Wahmhoff who has worked beyond the call of duty to solve problems with my IMail broadcast list. I know she is so enthusiastic that she has also worked on this on her own time. This is truly outstanding and if I am ever in your area, I want to take her out for lunch. I would recommend WhatHelps? to anyone.
Yours,
Steve West
Managing Director
Astral Telecom (UK) Ltd
| I appreciate the quick responses I have gotten several times in the course of setting up our community. Timely help can make a huge difference on this kind of project.
| Friendly, flexible, quick service with a can-do attitude! Worth paying the monthly fee for such a great board, plus service!
| Outstanding service. Affordable price. Great customer support. Our customers say it's the best chat room they've ever used. That makes us look good. I can't recommend these people highly enough.
Len Ross
Greylance UK
| Whathelps? allowed me to set up my simple intro Web site. If I hadn't left it unattended, imagine what this sleak website would have into. The myriad of tools available will get you up and running in no time. You also get the flashiest and customizable e-mail centre.
| I want to thank Webhelps and my Support Team for the outstanding work the team has given WUNRN, the Women's UN Report Network. Specifically, I yesterday had problems with the ListServe site, and the Support Team resolved them for me, and with much anxiety on my side!!
I want to share with all at Webhelps that WUNRN is the most active Gender ListServe in the world, and going from the United Nations High Commissioner for Human Rights and throught the UN system, to grass roots programs as a women's organization WASSA in western Afghanistan, and a program for Widows on Lake Victoria in Keyna. The European Women's Lobby is part of WUNRN and carries our information to some 4000 organizations throughout Europe. We reach, through extended networks, some 75,000 people working on human rights and social justice of women and girls throughout the world.
Webhelps is my partner in this WUNRN program. You help me reach this important and vast audience. Our previous server situation became a crisis when they were posting ads, first at the end of releases, then in the beginning. Not only were these ads not professional, as WUNRN is highly academic, but also the ads were totally distasteful to our program in their content. It was truly an emergency when we had to immediately make a change. My web tech wizard, Nate Rollins, had heard good comments about Webhelps. Over a weekend, and with good phone conversations from Nate to our Support Team, and my biting my fingernails and pacing the floor, you got us up and running again, and so much better than ever before.
Thank you again for your expertise, constant fine program and service, and help for WUNRN to be truly a fine ListServe, and the most active professional ListServe on women's and girls issues in this world.
Best wishes,
Lois A. Herman
Coordinator WUNRN
Women's UN Report Network
| Hi...what can I say...well, the freebie package that 'webhelps' provides is great, just what I need to start my new & small business venture.
I'm from New Zealand, so it's available worldwide.
I'm not a computer geek...by no means...so to develop/design my web pages I use their WYSIWYG (What you see is what you get)...I find it easy to use, and I love the little extras it provides...email graphics, comment form, load your own pictures & own links, choose your own colours, fonts, etc. etc., you can even use your own email address, not the one 'webhelps' provides...it makes me feel professional, that I do know something about building my own website/pages...IT IS QUITE EASY TO USE!!! Why not take a look at my site, though I am using the very basic of what 'webhelps' provides. Yep! The freebie package is just what I need...at the mo'
| its really superb!..
| Your company's customer service has been top notch
throughout. The folks who have helped me via your Live Help have always been courteous, friendly, and extremely helpful. When the time comes that our organization is ready to expand our web services, we will look here first as a result of this positive experience. There is absolutely no way to understate the importance of good customer service, and your company has displayed it in every dealing we've had with you. We look forward to dealing with you again in the future.
| FANTASTIC !!!!!
We have been with WhatHelps/WebHelps for a year or 2 now, and the service has consistently been exceptional - and we're sure most are aware this is a 'rare find' these days.
Response to a support ticket is virtually immediate, with either an immediate fix, or a thorough and understandable dialogue continued until the problem has been resolved. In our case the service Chris provided us was amazing.... troubleshooting with us till all hours of the night, her time, (daytime ours), providing solutions and ensuring everything was absolutely a-ok (on-going) before closing the support ticket.
Our site visitors and users of the tools most definately appreciate that due to this support, we can offer THEM an excellent service - and that's what it's all about.
This is what customer service SHOULD be like .... and probably even more !! Thanks.
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